Privacy Notice

Last updated: July 2026

1. Who we are

haienaplan is operated by Haienaplan ("we", "us", "our"). We act as the data controller for personal data processed through the haienaplan website and application.

2. Personal data we collect

• Account data: name, email address, password (hashed), profile avatar.
• Trip content: itineraries, notes, photos, packing lists, budgets, journal entries you create.
• Support communications: messages you send us.
• Usage & device data: IP address, browser type, pages visited, and basic telemetry for security and product improvement.

3. How we use your data

• To create and secure your account (legal basis: contract).
• To provide the planning features you request (contract).
• To prevent fraud and abuse (legitimate interests).
• To improve haienaplan and respond to support (legitimate interests).
• To comply with legal obligations (legal obligation).

4. Sharing your data

We share personal data with:

• Service providers / subprocessors: hosting, database, and analytics vendors that operate the service on our behalf.
• Paddle.com Market Limited — our Merchant of Record, which handles payments, subscription management, tax compliance, and invoicing.
• Professional advisers (legal, accounting) when necessary.
• Authorities where required by law.

5. International transfers

Your data may be processed outside your country of residence. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.

6. Retention

We retain personal data for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting, or reporting obligations. You can request deletion at any time.

7. Your rights

Depending on where you live, you have rights to access, rectify, erase, restrict, or port your personal data, and to object to certain processing or withdraw consent. You may lodge a complaint with your local supervisory authority. To exercise these rights, contact us using the details below.

8. Security

We use appropriate technical and organisational measures including encryption in transit, access controls, and secure authentication to protect your data.

9. Cookies

We use strictly necessary cookies and local storage to keep you signed in and remember preferences. We do not use advertising cookies.

10. Contact

For privacy requests, contact Haienaplan at haiena@haienaplan.com.